Technical Support Infrastructure
Technical Support Infrastructure
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- 365 x 24-hour dial-in support
- All technical support is done from our local Mafikeng office.
- 1-2 Hour response time on all faults
- If with the System Completely down, we will attend to this fault within the 130 minutes
- On-Site support on quotation and order
- Online Support to trained IT Specialist’s
- Highly trained and competent technicians & engineers ( 3 in Total)
- Equipment repair on issue of faulty spare
- Service management
- Project management
- Product management
- Back to back support contracts
Please note that all Telkom liaisons are done by Hytel Northwest whereby logging of faults, new services, moves and changes as per your request at no charge.
We have an in house Telkom liaison officer which deals with the Telkom Technical and new Order’s Division, daily.
We also have the ability to arrange Site meeting’s with Telkom, if there is ever a problem that cannot be resolved in time and that needs first hand attention.
Thereafter, a brief report is given to the clients in question.
Our Helpdesk: 0861HYTELNW
